Source - prepaidphonenews.com

Porting Your Number? How to Find Your Account Number and Password

If you are switching operators it's usually possible to take your phone number with you. The process of moving a phone number from one operator to another is called porting, Here's how to do it:
  • Don't terminate your existing service. You old operator account must be active at the start of the port. Porting will automatically close your old account.  If you cancel service before the port completes, your account will be closed prematurely and you will lose your number.
  • Gather the information you need. All operators require at a minimum the number you are porting and the account number and PIN or password.  Most also ask for the account holder's name and billing address.  If you don't know your account number or password see the list below for tips on finding the account credentials for specific operators.
  • Initiate a number port with the operator you are switching to. Most operators let you do a port online. A few require you to call.
  • Ports usually complete within 24 hours, often in 10 minutes or less. During the porting process there may be a short period, usually less than five minutes, when neither phone works. When the port is done you may get a welcome text or voice message from the new operator. Or the new phone may just start working without any message. If the number hasn't ported within 24 hours you need to call your new operator.

Airvoice Wireless – Account # is the SIM Card number and password is last 4 digits of phone number.

Alltel – Account # is the 10-digit phone number and password is the 4 digit PIN.

AT&T Postpaid - Account number will be on the bill (it is NOT the phone number) - password will be your online password. For bundled bills, the account number will be a 12-digit number under your wireless account summary. Also, (only for bundled bills) you will need to call AT&T customer service for the passcode - it will be a 4 digit PIN number that they provide to you.

AT&T Go Phone - Call the AT&T Number Transfer Request Line at 1-888-898-7685 to get your account number - it is NOT listed on the online account. The passcode is your 4 digit PIN.

AT&T Landline - Account # is the 10-digit phone number and the PIN is the 4 digits to the immediate right of the phone number in the top right corner of  your bill.

Black Wireless - see H2O

Boost Mobile - Call Boost to get your account number. It is NOT listed on your online account. Call Boost at 1-888-266-7848 to get your 9-digit account number. To reach a live person, wait for the opening message to go to English. When prompted, enter your Boost phone number. Press option "4" when the system says "Technical Issues, press 4." Next, listen to all of the 7 or so menu options. At the end of the all these menu options, wait 10 seconds, and you will be prompted to chat with a Boost Customer Care Representative by pressing "0" (zero)." When prompted, enter your 4-digit Boost PIN number. Then, wait to be transferred to a Boost Representative. Ask the account representative to give your the account number "for your personal record". Your passcode is your 4-digit PIN with Boost, the same PIN that you login with.

Budget Mobile - Account number is listed on your www.budgetmobile.com/account/ account page. Passcode is the last four digits of your phone number.

BYO Wireless - Log into www.budgetmobile.com/account/ with your BYO credentials to see your account number. Passcode is the last four digits of your phone number.

Consumer Cellular - Account number can be found online or by calling Consumer Cellular - it is a 9 digit number. There's no  passcode, use 0000 if the carrier you are porting to requires a passcode. Also, the name, address and last four numbers of the SSN must be submitted and must match Consumer Cellular's records. Call Consumer Cellular porting department at (888) 750-5519 if you run in to problems.

Credo Mobile - Text ACCOUNT to 27336 to get your Account Number. There is no passcode, use 1234 if the service you are porting to requires one.

Cricket - Account number can be found online or by calling the Cricket Porting Department at 1-866-351-7678 (then option #2). The passcode is the four digit Authorization ID (or "AID") that you set up when you activated when setting up your onlie account and which you need to enter when making changes to your account online.

EasyGo - Same as H2O, you need to call customer service at 1-800-643-4926 and ask them to release your number for porting and tell you your account # and PIN. They will ask you to provide the 3 most recent outgoing calls to verify that it's your number.

FreedomPop - account number is the 10-digit phone number,. To find your pin go https://my.freedompop.com, log in, click the "hamburger" (3 stacked horizontal lines) menu icon at the top left and choose Settings and then choose Port Out Info. Or just go to https://my.freedompop.com/settings/port-out-info.

Google Voice – Go to: https://www.google.com/voice/unlock to unlock your number, See: https://support.google.com/voice/answer/1316844 for more information. Account number is 10-digit phone number – passcode is the last 4 digits of the phone number, unless you changed it to something else. Customers full name and address must match. It will take 4 to 7 business days to complete. There's a $3 charge to port from google voice if the number wasn't originally ported to Google Voice.

GoSmart - The Account number is your phone number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your GoSmart phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by  "change my account pin".  Be sure the zip code on your port request matches what's on your GoSmart account.

H20 Wireless –  You need to call customer service at 1-800-643-4926 and ask them to release your number for porting and tell you your account # and PIN. They will ask you to provide the 3 most recent outgoing calls to verify that it's your number.

Line 2 / Toktumi – Account Number is your phone number and the passcode is your login passcode - it will take between 3 to 5 days to port.

Kroger i-wireless - Account number is the 10 digit phone number, passcide is the 4-8 digit PIN you set up when activating the account.

Lycamobile - You need to call CS at 1-866-277-3221 to get your account # and password.

Metro PCS – Account Number is a 9-digit number (not phone number). It can be found on your online profile. The passcode is your call-in passcode that you choose when activating your MetroPCS service. For porting INTO Metro PCS call the porting department at 800-518-7519.

NET10 – Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number.

NET10 doesn't use passcodes, use 0000 if the operator you are porting to requires a passcode.

Page Plus - Account # is the 10 digit phone number. Passcode is always the last 4 digits of the phone number, unless you have changed it.

PTel – Account number is the phone number. The passcode is your four digit Account PIN which can be found by logging in to My Account on Ptel.com and clicking Account Details or by calling PTel at 866-225-5631

Puppy Wireless - The account number is on the left side of your Puppy Wireless Dashboard. The pass code is the last four numbers of your phone number.

Red Pocket - You have to call Red Pocket support to get your account nember and passcode.

Republic Wireless - The account number is your phone number. The passcode is your 5 digit zipcode.

SafeLink Wireless - Account number is the phone's serial number IMEI or MEID. There's no passcode.

Selectel Wireless - Account # is an 8-digit number, labeled "Account" that's displayed on you online account page after you log in. Passcode is your 4 digit PIN if you set one up.

Simple Mobile - Account number is the last 15 digits of the SIM ID and the passcode is the last 4 digits of the SIM ID.

Solavei - Account number is your 10 digit phone number. Solavei doesn't use passcodes. If your new provider requests a passcode, use your zip code. When submitting your port request with your new provider you must include your billing address and that address must have the correct billing zip code assigned to your Solavei account

Sprint  (postpaid) - Account # is NOT phone number, it's is a 9-digit number which can be found at the top center of your bill and on your online account page. Your passcode is your "call-in" passcode when you call customer service. You can set up or change your PIN on your online account page

Straight Talk - Call Straight Talk and ask them to release your number for porting. Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the Straight Talk website by clicking Add (or Edit) Nickname.

Passcode can be found on your online Straight Talk My Account page by clicking Update Personal Profilewhere it's listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting.

Telcel America - Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the Telcel America website by clicking "Add (or Edit) Nickname".

Passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it's listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting.

Tello - You need to call Tello to get your account number. Tello doesn't use passcodes, use any four digit number if the operator you are porting to requires a passcode.

Ting - Log into your Ting account online. Click Account Settings, scroll to the bottom  of  the page and click Port out information to view your account number and PIN (passcode).

Total Wireless - Account # is the phone's MEID. There's no passcode, use 0000 if the operator you are porting to requires a passcode.

T-Mobile Postpaid - 9 digit account number (NOT phone #) on your bill and can be a word for the password.

T-Mobile Prepaid – Your 11 digit phone number (1-NNN-NNN-NNNN) is the account number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your T-Mobile phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by  "change my account pin". If you forgot your PIN number or need other help call the porting department at 1-877-789-3106.

TracFone - Call TracFone and ask them to release your number for porting. Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the TracFone website by clicking "Add (or Edit) Nickname".

TracFone doesn't use passcodes, use 0000 if the operator you are porting to requires a passcode.

Ultra Mobile - Dial 611 and press 5 to see your account number. Or call Ultra customer service at 888-777-0446 to get your account number. The passcode is the last four digits of your Ultra Mobile phone number.

US Mobile - Call 888-848-1788 or email help@usmobile.com and ask for your account number. There is no passcode, use 1234 if the service you are porting to requires one.

Verizon Postpaid- Account # (on bill) ends in -00001 - passcode is "call-in" passcode when you call customer service. It is usually the last 4 digits of your social security number (unless you specifically changed it to something else).

Verizon Prepaid – Account Number is 10 digits, a dash ( - ) and 00001 (0123456789-00001). and the password is your 4 digit security PIN.

You can fubd your account number by logging into your myVerizon account, choosing Profile & Settings and then "Display My Prepaid Account Number". Add -00001 to the end to the end of the displayed account number.

Another way to get your account number without calling in:

  • Log in to your Verizon Prepaid account
  • Right click anywhere on the page
  • Select "View Source"
  • Open a browser search box (CTRL + F on a PC, Command + F on a Mac)
  • Search for accountNumber (without the quoted
  • Note the number listed next to  accountNumber is your account number

Virgin Mobile - You need to contact Virgin Mobile customer service to get your account number - it will be a 9-Digit number - and the passcode is usually the customer's birthday in 6-digit format (2-digit month/2-digit day/2-digit year...example: 011065 for January 10th 1965) UNLESS you changed it to something else.

Walmart Family Mobile - Dial #225# <SEND> to view your account menber. Call Wallmart Family Mobile for the passcode.